Travel and Hospitality
GET ON BOARD! BE ONE OF THE 100 MILLION PEOPLE WORLD-WIDE EMPLOYED IN THIS SECTOR.
| Placement Rate | |
| 2009 | 95.5% |
| 2008 | 100% |
| 2007 | 96% |
| 2006 | 95% |
| 2005 | 98% |
| 2004 | 95% |
| 2003 | 94% |
| 2002 | 89% |
| 2001 | 87% |
| Hourly Rate $9.00 - $12.50 |
|
| Average Starting Salary $18,700 - $25,000 |
|
The history of graduate success in this program is due in part to the emphasis that is placed on the development of skills that are valued by employers in this dynamic and expanding industry. Careers in the Travel and Hospitality fields are usually public-oriented careers. They require people who embrace technology and change. In addition, strong selling skills and excellent customer service skills are always in demand. Graduates may be employed as Travel agents, flight attendants, reservations specialists, conference and event planners, hotel management and many other exciting positions. Graduates can expect terrific career progression to positions in hotels and resorts, travel agencies, cruise ships, tourist attractions and in the food and beverage industry. Our Travel and Hospitality program is designed to prepare or re-train persons for initial employment in the field of travel counseling or the hospitality industry.
The benefits of emerit certified professional designations
Oulton College uses emerit training products and programs which are based on industry-defined standards, recognized across Canada. The emerit training products are created by professionals for professionals, making emerit the finest training products available to the tourism sector.
emerit certification is Canada's most sought after credential for tourism professionals. emerit Professional Certification, recognized across the country, brings a standard of excellence to each of the emerit-trained professions. It is awarded when an employee demonstrates they have mastered the required skills and met the standards of their profession in a practical job setting. This includes writing an examination proving their knowledge of the emerit material, followed by evaluation in a real-world setting to demonstrate their mastery of the practical course component.
Professional Certification is the pinnacle credential available to industry professionals. Oulton College graduates will be able to challenge the following emerit Certifications and nationally recognized professional designations:
Tourism Certified Professional (TCP)
Travel Counsellor, Food and Beverage Server, Front Desk Agent
Course Content
BUS–332 SOFTWARE
This program provides travel students the opportunity to gain competency in Microsoft Windows XP and Office 2007. The students become familiar with the operation of Word and PowerPoint. Students also learn to use the Internet as an effective business tool.
BUS–357 HUMAN RELATIONS / BUSINESS COMMUNICATION
Students are provided with the opportunity to develop effective communication skills. The students learn how to prepare a resume, write business letters, and execute oral presentations. In the Human Relations component, emphasis is placed upon learning the skills required to perform effectively in organizations.
HOS–117 CUSTOMER SERVICE
This course will provide an understanding of the customer service industry and trends as well as help the student develop the skills and attitudes necessary to become a customer service professional. The importance of communication, problem solving, motivation and customer retention in the changing marketplace is also discussed and the mastery of these skills and abilities is emphasized. They will receive training and skills needed to provide quality customer service to all internal and external clients.
HOS–258 HOSPITALITY MANAGEMENT
Students will learn the characteristics of the hospitality industry. They will study the proper terminology, accommodation sectors, corporate philosophy, departmental and management structures and market segments. This will familiarize the students with the daily operations and a general overview of the hospitality components such as Front Desk, Housekeeping, Night Audit, Accounting, Sales & Catering, etc.
HOS–105 HOSPITALITY HEALTH AND SAFETY
Students will participate in First Aid training and Safety Start. They will also review the WHIMIS and general safety procedures in the hospitality sector.
TRA–122 FLIGHT ATTENDANT - AN INTRODUCTION
The student will gain knowledge of airlines policies and regulations, aviation technology, safety and emergency procedures, as well as in-flight service techniques
HOS–206 INTRODUCTION TO FOOD AND BEVERAGE SERVICES
This course will provide the student with an understanding of the food & beverage Development process from operating philosophy and mission statements, to market concepts, locations, ambiance, menu planning, and classification.
HOS–314 CATERING, CONVENTIONS AND SALES
Covered in this course are the principles involved in meeting planning as well as understanding the dynamics and requirements of groups. The responsibilities of the catering/banquet staff for selling, coordinating and delivering the service to the guest will be developed. Students will learn how to market and sell their facility, determine rates and develop packages and press kits.
HOS–328 EVENT PLANNING
This module will give the students hands-on experience and valuable training in coordinating an event. Students will learn to work as a group and be involved in all
tasks such as Administration, Finance, Logistics, Development, Sales, Marketing,
Operations and Execution.
TRA–111 WORLDWIDE GEOGRAPHY
Students will become familiar with worldwide tourist destinations. Knowledge of major tourist areas, transportation, cultures, local customs, climate and documentation are examined and supplemented through notes, maps, videos and geography textbook.
TRA–201 AIR TARIFFS & TICKETING
This segment of the course covers domestic, transborder, and International air transportation. The focus of this course is on researching, understanding and quoting the lowest possible fare to meet the clients’ needs. This course focuses on basic fare calculations including special fares, transborder and US fares, and an introduction to international fares. Understanding the documents needed to issue tickets, collect payments, exchange or refund tickets are an important part of the course.
TRA–341 TRAVEL FUNDAMENTALS
This section familiarizes the student with the Travel Industry as a whole including package and independent tours, coach tours, cruises, accommodations, ground transportation and travel insurance. Other aspects include rail travel in Canada, US and Europe, laws dealing with Travel & Tourism and a review of how the industry is structured.
TRA–112 AUTOMATED RESERVATIONS
This aspect of the course enables the student to obtain a level of proficiency with the Sabre computer reservation system through hands-on training. This enables the graduate to become competent for entry-level positions performing computer reservation work. The skills covered include reservation procedures for airlines, car rentals, hotels, and tour wholesalers, retrieving general information and fares & ticketing.
BUS–665 SELF - DIRECTED STUDIES
This module is used by the student who may want to obtain one-on-one instruction with an instructor. This optional module is completed on Friday mornings during the entire duration of the program. The student does not receive a mark for this module as it is optional.
TRA–401 OUT-OF-COUNTRY TRIP
The trip will give the student broader understanding of the travel experience. Qualifying students are provided the opportunity to participate in one out-of-country trip. Instructors will accompany the students to provide direction and insight.
| Port | Arrival | Departure | |
| 1 | San Juan, Puerto Rico | 12:00 AM | 11:00 PM |
| 2 | At Sea | ||
| 3 | Barbados | 7:00 AM | 6:00 PM |
| 4 | St. Lucia | 7:00 AM | 5:00 PM |
| 5 | Antigua, Antigua and Barbuda | 8:00 AM | 6:00 PM |
| 6 | Tortola, British Virgin Islands | 7:00 AM | 5:00 PM |
| 7 | St. Thomas, U.S. Virgin Islands | 7:00 AM | 6:00 PM |
| 8 | San Juan, Puerto Rico | 6:00 AM |
TRA–444 ON-THE-JOB TRAINING
The student that meets all the work term criteria will be placed in a work environment for a two-week period. After the two weeks, the students will be evaluated on their skills, knowledge and professionalism.
Students can add French as a Second Language certificate to this program.
Click here for details.
DURATION
ADMISSION REQUIRE-
TUITION/
START DATE/
ON-THE-JOB TRAINING